Help Desk Operating Hours:
The One Stop Service (OSS) is an online facilitation mechanism that seeks to bring relevant government agencies together, coordinated and streamlined, to provide efficient and transparent services to domestic and foreign investors. Many countries around the world have established similar centres to centralize the execution of a number of regulatory, compliance, and value-added services through a single physical or virtual location. The purpose of the OSS is to provide investors with a single place for applying and obtaining necessary approvals for different licenses and permits required for investment in the country.
These electronic investor’s services shall entirely be automated, paperless, and cashless. Specifically, all services shall be requested and rendered electronically via an online platform; all required supporting documents shall be transmitted, stored, and processed in electronic format; all applications shall be signed electronically; and all required official payments shall be made electronically in real time. The OSS shall be owned, operated, and regulated by Hitech Park. Its implementation shall adopt a service-oriented architecture that allows it to interface with already existing independent electronic systems of other participating agencies. The OSS shall ultimately serve as a single window and the only point of contact between the Government of Bangladesh (GoB) and investors. It shall comprise the following components:
The One Stop Service (OSS) portal is a web-based application for providing services to BHTPA investors only. The OSS services are fully automated, paperless and cashless. Every investor at any park operating under the Bangladesh Hi-Tech Park Authority Act 2010 and Bangladesh Hi-Tech Park Authority Act (Amendment) 2014 has to take Project Registration from Bangladesh Hi-Tech Park Authority. BHTPA receives Project Registration applications only through the OSS portal. Therefore, sign-up for user account is mandatory for becoming an investor at BHTPA. It is to be noted that, without Project Registration under BHTPA, no investor service will not be provided to a future or present investor.
Video tutorial for using the system : https://youtu.be/JFmPRqROWtM
After successful submission of any application, the user will receive a Submission
Confirmation Email. If the email does not appear in the mailbox, please check the ‘Spam’
folder of your email. The user can also get status update from the user dashboard in the
OSS upon login. The current status of each service application will have either of the
following status labels:
Submitted: This status means that your
application
has been submitted successfully.
Approved: This status means that your
application has
been reviewed by BHTPA officials and has got the administrative approval. The user will
get a system-generated e‐mail to the designated e‐mail address, with web url for view
and download of the service.
Shortfall: This status means that your
application has
been reviewed by BHTPA officials, but could not be considered because one or more
required information and/or document/s are missing or were not uploaded correctly. You
will get an e‐mail from BHTPA with request to provide any missing information or
document and submit the application again through OSS. The status can be seen with
remarks of shortfall in the user’s dashboard. The user has to edit the application,
provide missing information and/or document/s and submit it again.
Rejected: This status means that your
application has
been reviewed by BHTPA officials, but your application for the service has been
declined. You will get an e‐mail from BHTPA with remarks on the reason for declining the
service request.
You can contact directly to the respective officer where your application is currently
under process. You can see the serving desk on your user dashboard ( it displays the
current desk officer’s name and designation). The email and phone number of the
respective officer can be found on www.bhtpa.gov.bd. For general information, you can
contact the following officer during office hours:
Md. Mahabul Alam
Assistant Maintenance Engineer (OSS)
Phone: +8801719544128
WhatsApp: +8801719544128
Email: mahabul@bhtpa.gov.bd
For more information please visit: https://ossbhtpa.gov.bd
Business Automation Ltd. provides technical support for this
project.
You can contact with the respective officer for your necessary technical support
during office hour.
Phone: 0960266776-7
Email: antora@ba-systems.com
Online Support portal: http://support.ba-systems.com/